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Note when the problem occurs
Is it constant or periodic?
When the vehicle is cold or after the engine has warmed up?
At all speeds? Only under acceleration? During braking? When shifting?
When did the problem first start?
Once you are at the repair establishment, communicate your findings.
Be prepared to describe the symptoms. (In larger shops you’ll probably speak with service writer/service consultant rather than with the technician directly.)
Carry a written list of the symptoms that you can give to the technician or service consultant.
Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell where it hurts and how long it’s been that way, but let the technician diagnose and recommend a remedy.
Stay involved ... Ask questions
Ask as many questions as you need. Do not be embarrassed to request simple definitions of technical terms.
Professionally run repair establishments have always recognized the importance of two-way communications in automotive repairs.
Don’t rush the service writer or technician to make an on-the-spot diagnosis. Ask to be called and apprised of the problem, course of action, and costs before work begins.
Before you leave, be sure you understand all shop policies regarding labor rates, guarantees and acceptable methods of payment.
Leave a telephone number where you can be called.
The National Institute for Automotive Service Excellence (ASE) was founded in 1972 as a non-profit, independent organization dedicated to improving the quality of automotive service and repair through the voluntary testing and certification of automotive technicians. ASE-certified technicians wear blue and white ASE shoulder insignia and carry credentials listing their exact area(s) of certification. Their employers often display the blue and white ASE sign. Businesses with a high percentage (75 percent or more) of certified service professionals can join the prestigious Blue Seal of Recognition Program.
For a free brochure with tips on communicating at your repair shop, send a self-addressed, stamped long envelope to: ASE Communication Brochure, Dept. ARA-303, 101 Blue Seal Dr., S.E., Suite 101, Leesburg, VA 20175, or visit www.ase.com for more information.
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erase, fix, or repair bad credit.
